Project Based (“Done for You”) Services Terms & Conditions
Done For You, Terms & Conditions
Take the time to read this, please! It’s essential that we are on the same page when working together as the Service Provider (me) and Client (you).
This contract is made between Virtual Christa LLC. (hereinafter referred to as "Service Provider") and You (hereinafter referred to as "Client").
1. Purpose
The Service Provider agrees to provide Project Based (Done-For-You) services for the Client. These services can include a variety of services ranging from the design and development of a website, design and development of a Funnel, design and development of a landing/sales page, assistance with automations, tagging, emails, etc., according to the Client’s specifications.
2. Contract Date
This Agreement is dated on the date of payment (“Effective Date”).
3. Payment Terms
The Client agrees to pay 100% of the total project cost upon agreement of the proposal. This project payment is required immediately to initiate the project. Invoices are due immediately upon receipt unless otherwise agreed upon in writing.
4. Scope of Work
The Service Provider agrees to complete the services outlined in the proposal sent to the Client. Freelancer has full discretion within the Services but shall not engage in any services which are not expressly set forth by this Agreement without the prior written permission from Client.
5. Timeline
The Service Provider will make every effort to complete the services within 30-60 days from the contract date, the contract date (“effective date”) being the date of payment. The Client acknowledges that the timeline may change based on the complexity of the project and the Client's response time. Client agrees to schedule Project Kick Off Call ("Strategy Session" or "Design Chat") in a timely manner. In the event Client fails to schedule Project Kick Off Call according to the Project Timeline, Service Provider’s deadline for delivery will be extended accordingly.
In the event that Client fails to schedule Project Kick Off Call (“Design Chat”) within 30 days of Service Provider’s request or specified deadline, Service Provider may consider this Agreement terminated by abandonment and remove Client from Service Provider’s schedule. Service Provider does not guarantee Service Provider’s availability to restart or complete the Services after the Agreement has been terminated due to Client’s lack of response.
It is up to the discretion of the Service Provider to decide if a Project Kick Off Call is required to clarify any additional information/materials needed in order to begin this project. The Service Provider may decide email communication will suffice in place of a Project Kick Off Call.
6. Client Abandonment
If the Client fails to respond to requests for feedback, approvals, or required materials for a period exceeding 20 days, the Service Provider reserves the right to consider the project abandoned. In such cases, all payments made are non-refundable, and the Service Provider is not obligated to complete the remaining work. Resuming work after abandonment is subject to Service Provider’s availability and may incur additional fees.
7. Unused Hours Policy
For retainer services, the Client understands that services are offered on a monthly basis. If the Client does not use all hours within the month, only one (1) unused hour may roll over into the following month. Any remaining unused hours will expire at the end of the current month. Rolled-over hours must be used within 60 days from the original month of service, after which they will expire.
8. Client Responsibilities
The Client agrees to provide all necessary materials (such as images, copy, and login credentials) within the agreed-upon timeline. Any delays in providing required materials will result in an extension of the project timeline. The Service Provider is not responsible for missed deadlines due to Client delays.
9. Revisions and Feedback
The Client is entitled to up to two (2) rounds of revisions per phase of the project. Additional revision requests beyond this scope may be subject to additional fees at the discretion of the Service Provider. Service Provider reserves the right to decline additional revisions requests beyond the scope of this project.
10. Intellectual Property. Publicity & Rights to Claim Work.
The Service Provider retains the right to use the completed website for portfolio and marketing purposes. The Client will retain all rights to the content and design elements of the website. The final design will include a discreet footer credit (e.g., "Website by Virtual Christa LLC.") linking to the Service Provider’s website, unless otherwise agreed in writing.
Client agrees that Service Provider may use the Client’s name, logo, and/or image (but not contact information or personal information) and materials created by Service Provider in performance of the Services in Service Provider’s advertising or promotional literature and may publish articles, blog posts or other advertising and promotional material relating to the Client and the Services, and Client hereby grants Service Provider a royalty-free license to such materials for such use. Service Provider agrees to limit the selection, timing, and method of release of any materials under this section as requested by Client. Client releases Service Provider from any and all liability, including but not limited to infringement of any right to privacy or right to publicity, relating to or arising out of publicity of Client’s name, logo, and/or image as permitted in this section.
Client agrees that Service Provider reserves the right to display all aspects of creative work in relation to and including the Work Product, including sketches, work-in-progress designs, and the completed project deliverables, in Service Provider’s portfolio, social media, promotional content, and website. Service Provider reserves the right to enter final project deliverables in design competitions or for a feature on magazines/blogs. The Client must inform the Service Provider if any parts of this project need to remain confidential, and the Service Provider will respect such request.
11. Support and Maintenance
Ongoing support and maintenance, such as minor updates or troubleshooting, are not included in this agreement but can be provided at an additional hourly rate or via a separate maintenance agreement.
12. Termination & Refunds
Either party may terminate this agreement at any time by providing written notice to the other party. If the Client terminates this agreement within 5 days of signing/agreement to these terms by paying the invoice sent, they are entitled to an 80% refund of the total contract price. If terminated after 5 days but before project completion, a prorated refund for the unused portion of services will be issued at the Service Provider’s discretion. No refunds will be granted once the project has reached 75% completion.
13. Confidentiality & Non-Disclosure
The Service Provider agrees not to disclose or use any proprietary information of the Client for any purpose other than completing the agreed-upon services. This confidentiality obligation shall survive the termination of this agreement.
14. Force Majeure
Service Provider shall not be liable for delay or failure in the performance of its obligations under this Agreement if such delay or failure is caused by conditions beyond its reasonable control, including but not limited to, fire, flood, inclement weather, accident, earthquakes, telecommunications line failures, electrical outages, network failures, acts of God, terrorism, civil commotion, or labor disputes.
If Service Provider becomes unable to perform the Services due to sudden illness, incapacity, death, or other unforeseeable circumstance, Service Provider will refund all deposits and payments made by Client. Client’s acceptance of such refund constitutes a waiver of any and all further recourse against Service Provider for failure to perform.
If Service Provider becomes unable to perform the Services due to sudden illness, incapacity, death, or other unforeseeable circumstance, Service Provider will endeavor to provide a replacement service provider (subject to Client’s approval) to perform the Services at the event under the terms of this Agreement. If no acceptable replacement service provider is found, Service Provider agrees to refund all deposits and payments made by Client. Client’s acceptance of such refund constitutes a waiver of any and all further recourse against Service Provider for failure to perform.
15. Independent Contractor
The Service Provider is an independent contractor and not an employee of the Client. The Service Provider is responsible for their own taxes, insurance, and business expenses. Nothing in this agreement shall be construed to create an employment relationship between the parties.
16. Dispute Resolution
In the event of a dispute, both parties agree to first attempt to resolve the issue through informal negotiation. If a resolution cannot be reached, both parties agree to mediation before resorting to legal action. This agreement is governed by the laws of the province of Ontario.
17. No Guarantees of Results
Client acknowledges and agrees that the Service Provider cannot guarantee the results or effectiveness of any of the Services. Service Provider disclaims any guarantees, express or implied, about the results of Service Provider’s performance of the Services, or Service Provider’s recommendation to take any action. Client acknowledges that any results obtained by Service Provider for other clients are not necessarily typical and are not a guarantee that Client will obtain the same or similar results by using Service Provider’s services.
18. Limited Warranty
Service Provider warrants that the Services shall be performed in a professional manner conforming to generally accepted industry standards and practices. Client agrees that Service Provider’s sole and exclusive obligation with respect to the Services covered by this limited warranty shall be, at Service Provider’s sole discretion, to correct the nonconformity or to refund any funds paid for the affected Services.
19. Indemnification
Client, at Client’s expense, shall release, indemnify and hold Service Provider and its directors, officers, shareholders, employees and agents, and the personal representatives and assigns of each, harmless from and against and all claims, suits, liability, cost and expenses, including without limitation, reasonable attorneys’ fees and expenses, in connection with any act or omission of Service Provider providing the Services and/or arising out of any Work Product, unless due to negligence of the Service Provider.
20. Limitation of Liability
Except as expressly provided in this Agreement, Service Provider makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the Services. In no event shall Service Provider be liable to Client for any indirect, consequential or special damages. Service Provider’s entire liability for any breach of this Agreement, and Client’s sole remedy, shall be limited to the lesser of the total Contract Price or the amount actually paid by the Client to Service Provider under this Agreement.
21. Governing Law & Entire Agreement
This agreement will be governed by the laws of the province of Ontario. This agreement constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, and agreements. No changes to this agreement will be valid unless in writing and signed by both parties.
By submitting payment for the proposal provided, the parties have agreed to the above and can proceed with the project.
Virtual Christa, LLC
300 Colonial Center Parkway STE 100N
Roswell, Georgia 30076
Email Address: christa@virtualchrista.com
Phew! That was a lot of "legalese" and probably took awhile to go through (you're a rockstar 😉)
Know that by including every detail here, I'm committing to protecting you and your business. When you become my client, I don't just consider you my "client." From the moment you sign off on your proposal, you become part of the Virtual Christa family.
From here on out, I've got your back and will always work with the best interest of you (and your business) at heart💕
Updated Feb 2025