Project Based (“Done for You”) Services Terms & Conditions
Virtual Christa, LLC
Project Based “Done For You” Services Terms & Conditions
Please take the time to read this carefully. It is important that we are on the same page before working together.This Agreement is made between Virtual Christa, LLC hereinafter referred to as “Service Provider,” and the person or business purchasing services hereinafter referred to as “Client.”By submitting payment for the project proposal provided by Service Provider, Client agrees to these Terms & Conditions in full.
1. Purpose
Service Provider agrees to provide project-based “Done For You” services for Client according to the scope of work outlined in the accepted proposal.Services may include, but are not limited to, website design and development, funnel design and development, landing page or sales page design, Kajabi setup, GoHighLevel setup, Squarespace setup, checkout setup, email automation setup, tagging, integrations, opt-in forms, light technical troubleshooting, and other related online business support services.The specific services included in each project will be listed in the proposal provided to Client.
2. Effective Date
This Agreement becomes effective on the date Client submits payment for the project proposal.The date of payment is considered the “Effective Date” of this Agreement.
3. Payment Terms
Client agrees to pay 100% of the total project fee upon acceptance of the proposal.Payment is due immediately upon receipt of invoice unless otherwise agreed to in writing by Service Provider.Project work will not begin until payment has been received in full.Client understands and agrees that the project fee secures Service Provider’s time, calendar availability, planning, preparation, creative direction, technical setup, and implementation. Because project availability is limited and project work requires reserved time on Service Provider’s schedule, all project payments are non-refundable once paid, except where otherwise required by law or expressly agreed to in writing by Service Provider.No deposits, partial payments, or payment plans are available for project-based services unless expressly agreed to in writing by Service Provider.
4. Scope of Work
Service Provider agrees to complete the services specifically outlined in the accepted proposal.Any services, tasks, pages, automations, integrations, revisions, strategy, copywriting, design work, troubleshooting, support, or technical setup not expressly listed in the proposal are not included in the project fee.Client understands that any additions, changes, or requests outside the agreed scope may require a separate quote, additional fee, and/or adjusted project timeline.Service Provider reserves the right to decline any request that falls outside the agreed scope of work.
5. Project Deliverables
The specific deliverables for each project will be outlined in the proposal.For website, funnel, Kajabi, Squarespace, GoHighLevel, checkout, automation, or launch-related projects, deliverables include only the items expressly listed in the proposal.Unless specifically included in writing, the following are not included:CopywritingEmail copywritingSales page rewritingBrand strategyLogo designCustom illustrationMeta ads strategy or managementAd copy or ad creativeOngoing launch strategyOngoing email marketing managementCommunity managementOngoing tech supportPost-launch supportSEO strategyLegal policy draftingCustom code beyond what is specifically agreed uponTroubleshooting unrelated existing account issuesPlatform subscription feesPayment processor feesSoftware feesDomain, hosting, or third-party tool fees
6. Timeline
Service Provider will make reasonable efforts to complete the project within the timeline outlined in the proposal.Client understands that the project timeline is dependent on timely receipt of all required materials, access, feedback, and approvals.If Client delays providing materials, access, feedback, or approvals, the project timeline will be extended accordingly. Service Provider is not responsible for missed launch dates, promotional deadlines, revenue goals, or other consequences caused by Client delays.For fast-turnaround projects, all required materials must be provided before the project start date unless otherwise agreed to in writing. If materials are not provided on time, Service Provider may reschedule the project based on availability, and additional rush or rescheduling fees may apply.Service Provider may request a project kickoff call, strategy session, design chat, or other planning call if needed. If Client fails to schedule the requested call in a timely manner, the project timeline will be extended accordingly.Service Provider may determine that email communication or written communication is sufficient in place of a kickoff call.
7. Client Responsibilities
Client agrees to provide all required materials, information, access, approvals, and feedback by the deadlines requested by Service Provider.Required materials may include, but are not limited to:Final page copyFinal email copyBrand assetsImagesLogosFonts or font directionColor paletteAccount logins or collaborator accessDomain/DNS access, if applicablePayment processor accessMeta Pixel ID or Business Manager accessKajabi, Stripe, Meta, email platform, or other platform accessLegal, refund, disclaimer, or policy languageOffer detailsPricing and payment plan detailsVideo links or filesCalendar linksScheduling linksAny other materials required to complete the projectClient is responsible for ensuring that all copy, pricing, offer details, dates, links, policies, refund language, and legal language provided to Service Provider are accurate, final, and approved before implementation.Service Provider is not responsible for errors, delays, missed deadlines, incorrect information, or launch issues caused by inaccurate, incomplete, late, or missing materials from Client.
8. Client Delays
Client understands that timely communication is required to complete the project successfully.If Client delays providing materials, feedback, access, or approvals, Service Provider’s timeline will be extended by at least the same amount of time as the delay. Depending on Service Provider’s schedule, the project may need to be moved to the next available opening.Service Provider is not responsible for missed deadlines, launch delays, promotional delays, or revenue loss caused by Client delays.If a project is delayed due to Client for more than 10 business days, Service Provider reserves the right to pause the project.If Service Provider agrees to resume a delayed project, rescheduling will be subject to Service Provider’s availability and may require an additional restart fee, rush fee, or new project quote.
9. Client Abandonment
If Client fails to respond to requests for materials, access, feedback, approvals, or project-related communication for more than 10 business days, Service Provider reserves the right to pause the project.If Client fails to respond for more than 20 calendar days, Service Provider may consider the project abandoned and terminate the Agreement.In the event of abandonment, all payments made are non-refundable. Service Provider is not obligated to complete remaining work, hold Client’s place on the calendar, or resume the project.If Service Provider agrees to resume an abandoned project, rescheduling will be subject to availability and may require a restart fee, rush fee, or new project quote.
10. Revisions and Feedback
Client is entitled to up to two rounds of revisions per agreed project phase unless otherwise stated in the proposal.Revision requests must be submitted in one organized location or format, such as one email, one document, one project management task, or one agreed feedback thread.Piecemeal feedback, scattered messages, voice notes, multiple conflicting threads, unclear revision requests, or feedback submitted across several platforms may delay the project timeline.Revisions include reasonable refinements to the agreed scope.Revisions do not include:New pagesNew sectionsNew strategyNew copywritingFull redesignsNew automationsNew checkout structuresNew integrationsNew offersChanges to previously approved workRequests outside the original project scopeAdditional revisions, redesigns, or requests outside the original scope may be billed separately at Service Provider’s current project or hourly rate.Service Provider reserves the right to decline revision requests that are outside scope, technically unreasonable, inconsistent with the agreed project direction, or requested after final approval.
11. Approval and Final Acceptance
Client will have the opportunity to review project deliverables and request revisions according to the revision terms outlined in this Agreement.Once Client approves a deliverable, page, funnel, checkout, automation, design, or launch flow, that portion of the project will be considered approved and accepted.Any changes requested after approval may be treated as a new request and may require an additional fee and/or timeline extension.If Client does not provide feedback, requested changes, or approval within 5 business days of delivery, the deliverable may be considered approved and accepted.
12. Communication
Client agrees to communicate through the approved project communication channel unless otherwise agreed to in writing.Service Provider does not guarantee responses outside normal business hours, on weekends, during holidays, or during scheduled time off.Urgent requests, last-minute changes, rush edits, or requests made outside business hours are not guaranteed and may incur additional fees if accepted.Service Provider reserves the right to set boundaries around communication channels, response times, and availability.
13. Professional Conduct
Both parties agree to communicate respectfully and professionally throughout the project.Service Provider reserves the right to pause or terminate the project immediately if Client engages in abusive, threatening, harassing, discriminatory, hostile, aggressive, or disrespectful communication toward Service Provider.In the event of termination due to Client misconduct, all payments made are non-refundable, and Service Provider has no obligation to continue work, provide additional revisions, or complete remaining deliverables.
14. Third-Party Platforms and Technical Limitations
Client understands that many project deliverables may rely on third-party platforms, including but not limited to Kajabi, Stripe, PayPal, Meta, Google, email service providers, domain providers, DNS hosts, Zapier, Zoom, plugins, browsers, and other software or tools.Service Provider is not responsible for delays, errors, outages, bugs, platform changes, account restrictions, verification delays, declined payments, failed transactions, email deliverability issues, tracking discrepancies, or technical failures caused by third-party platforms.Service Provider will make reasonable efforts to implement and test the agreed setup based on the access, tools, and platform functionality available at the time of service.Client is responsible for maintaining active subscriptions, billing, access, and account standing for all required platforms.
15. Email Deliverability and Tracking Disclaimer
Service Provider may set up email automations, forms, tags, and tracking tools as outlined in the proposal.Client understands that Service Provider cannot guarantee email open rates, click rates, inbox placement, spam avoidance, Meta Pixel accuracy, ad platform attribution, purchase tracking accuracy, or analytics reporting.Email deliverability and tracking may be affected by factors outside Service Provider’s control, including but not limited to recipient inbox settings, spam filters, domain reputation, DNS configuration, platform limitations, browser privacy settings, Apple privacy features, ad blockers, and third-party platform changes.
16. No Guarantee of Results
Client acknowledges and agrees that Service Provider cannot guarantee the results or effectiveness of any services provided.Service Provider does not guarantee any specific business result, including but not limited to sales, revenue, registrations, conversions, traffic, audience growth, ad performance, retreat bookings, lead quality, or launch results.Service Provider is responsible for providing the agreed services in a professional manner. Client remains responsible for the offer, pricing, copy, audience, marketing strategy, sales process, business decisions, and final results.Client acknowledges that any results obtained by Service Provider or by other clients are not necessarily typical and are not a guarantee that Client will obtain the same or similar results.
17. Support and Maintenance
Ongoing support, maintenance, troubleshooting, edits, updates, monitoring, or post-launch assistance are not included unless expressly stated in the proposal.If post-launch support is purchased, it will be limited to the timeframe, scope, and terms listed in the proposal.Post-launch support does not include:New page buildsNew funnel strategyCopywritingNew email campaignsMeta ads supportLarge redesignsMajor scope additionsOngoing platform managementOngoing launch managementOngoing email marketing managementUnused post-launch support time does not roll over, has no cash value, and is not refundable.
18. Retainer Services and Unused Hours
For retainer services, Client understands that services are offered on a monthly basis unless otherwise agreed to in writing.If Client does not use all hours within the month, only one unused hour may roll over into the following month. Any remaining unused hours will expire at the end of the current month.Rolled-over hours must be used within 60 days from the original month of service. After 60 days, unused rolled-over hours will expire.Retainer hours are use-it-or-lose-it and are not refundable.This section applies only to retainer-based services and does not apply to fixed-fee project-based services unless a post-launch support retainer or maintenance retainer is purchased.
19. Termination and Refunds
Either party may terminate this Agreement by providing written notice.Due to the custom nature of project-based services, the reserved project timeline, and the upfront strategy, planning, design, and implementation involved, all payments are non-refundable once paid.If Client chooses to cancel, delay, stop, pause, or terminate the project for any reason after payment has been made, no refund will be issued.If Client requests to pause or reschedule the project, Service Provider may approve or deny the request at Service Provider’s sole discretion. Approved rescheduling is subject to availability and may require additional fees.If Service Provider terminates this Agreement due to Client delays, abandonment, misconduct, non-cooperation, scope misuse, or violation of these Terms & Conditions, all payments made remain non-refundable.If Service Provider is unable to complete the project due to sudden illness, incapacity, emergency, or circumstances outside Service Provider’s control, Service Provider may provide a partial refund for work not yet completed or offer to reschedule the project, at Service Provider’s discretion.Nothing in this section limits any rights that cannot be waived under applicable law.
20. Chargebacks and Payment Disputes
Client agrees to contact Service Provider directly in writing before initiating any chargeback, payment dispute, or claim with a bank, credit card company, PayPal, Stripe, or other payment processor.Client understands that initiating a chargeback or payment dispute does not cancel this Agreement or eliminate Client’s payment obligations.If Client initiates a chargeback or payment dispute for services properly rendered, services in progress, or for a non-refundable project payment, Service Provider reserves the right to provide this Agreement, the accepted proposal, communication records, project records, proof of work, and delivery documentation to the payment processor or financial institution.Client agrees to reimburse Service Provider for any chargeback fees, collection costs, administrative costs, or reasonable attorney’s fees incurred as a result of an improper payment dispute.
21. Intellectual Property, Publicity, and Rights to Claim Work
Upon full payment, Client owns the final approved deliverables created specifically for Client inside Client’s account, except for any pre-existing materials, systems, templates, processes, frameworks, code snippets, tools, or intellectual property owned by Service Provider or third parties.Service Provider retains ownership of Service Provider’s pre-existing methods, systems, processes, workflows, templates, design approach, strategy, know-how, and reusable materials.Client is responsible for ensuring that all materials provided to Service Provider, including copy, images, logos, fonts, videos, testimonials, music, brand assets, and third-party content, are owned by Client or properly licensed for use.Service Provider may display the completed project, screenshots, work-in-progress designs, and final deliverables in Service Provider’s portfolio, website, social media, marketing materials, and promotional content unless Client requests confidentiality in writing before the project begins.Client grants Service Provider a limited, royalty-free license to use Client’s business name, logo, screenshots, and non-confidential project visuals for portfolio and marketing purposes.The final design may include a discreet footer credit such as “Website by Virtual Christa, LLC” linking to Service Provider’s website unless otherwise agreed to in writing.Client must inform Service Provider in writing before the project begins if any part of the project must remain confidential.
22. Confidentiality and Non-Disclosure
Service Provider agrees not to disclose Client’s confidential information to third parties except as needed to perform the services, comply with the law, or work with approved subcontractors or support providers.Confidential information does not include information that is publicly available, independently known, already in Service Provider’s possession, or later obtained from a source not bound by confidentiality.This confidentiality obligation survives the termination of this Agreement.
23. Independent Contractor
Service Provider is an independent contractor and not an employee, partner, agent, or joint venture partner of Client.Service Provider is responsible for Service Provider’s own taxes, insurance, business expenses, tools, and methods of work.Nothing in this Agreement shall be construed to create an employment relationship between the parties.
24. Force Majeure
Service Provider shall not be liable for delay or failure in the performance of obligations under this Agreement if such delay or failure is caused by conditions beyond Service Provider’s reasonable control.Such conditions may include, but are not limited to, fire, flood, inclement weather, accident, earthquake, telecommunications failures, electrical outages, network failures, acts of God, illness, injury, emergency, terrorism, civil commotion, labor disputes, platform outages, internet failures, or other unforeseeable circumstances.If Service Provider becomes unable to perform the services due to sudden illness, incapacity, emergency, death, or other unforeseeable circumstance, Service Provider may offer to reschedule the project, provide a qualified replacement service provider subject to Client approval, or provide a partial refund for work not yet completed, at Service Provider’s discretion.Client’s acceptance of such remedy constitutes a waiver of any further recourse against Service Provider for failure to perform.
25. Limited Warranty
Service Provider warrants that the services shall be performed in a professional manner consistent with generally accepted industry standards and practices.Client agrees that Service Provider’s sole and exclusive obligation with respect to services covered by this limited warranty shall be, at Service Provider’s sole discretion, to correct the nonconformity or to refund any funds paid for the affected services.This limited warranty does not apply to issues caused by Client changes, Client delays, inaccurate Client-provided materials, third-party platform errors, account restrictions, software updates, expired subscriptions, broken integrations, or circumstances outside Service Provider’s control.
26. Indemnification
Client agrees to indemnify, defend, and hold harmless Service Provider, its owners, contractors, employees, representatives, and agents from and against any claims, damages, losses, liabilities, costs, or expenses arising out of:Materials provided by ClientClient’s business practicesClient’s products, services, offers, claims, pricing, guarantees, or refund policiesClient’s legal compliance obligationsClient’s use of the deliverablesClient’s breach of this AgreementThird-party claims related to content, copyright, trademark, privacy, advertising, or consumer protectionAny act or omission of ClientThis obligation does not apply to claims caused by Service Provider’s gross negligence or willful misconduct.
27. Limitation of Liability
Except as expressly provided in this Agreement, Service Provider makes no guarantees, representations, or warranties of any kind or nature, express or implied, with respect to the services.To the fullest extent permitted by law, Service Provider shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to lost profits, lost revenue, lost business opportunities, lost data, loss of goodwill, failed launches, missed sales, platform outages, payment processor issues, advertising losses, or reputational harm.Service Provider’s total liability under this Agreement shall not exceed the amount actually paid by Client to Service Provider for the specific project giving rise to the claim.
28. Dispute Resolution
In the event of a dispute, both parties agree to first attempt to resolve the matter through good-faith written communication.If the dispute cannot be resolved informally, both parties agree to participate in mediation before filing any lawsuit or formal legal action, unless immediate legal action is required to prevent irreparable harm.Each party is responsible for their own costs associated with mediation unless otherwise agreed to in writing.
29. Governing Law and Venue
This Agreement shall be governed by and interpreted according to the laws of the State of Georgia, without regard to conflict of law principles.Any legal action arising out of or relating to this Agreement shall be brought in the state or federal courts located in Georgia, unless otherwise required by applicable law.Client consents to the jurisdiction and venue of such courts.
30. Entire Agreement
This Agreement, together with the accepted proposal and any written addendums, constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, discussions, and agreements.No changes to this Agreement will be valid unless made in writing and agreed to by both parties.If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
31. Agreement by Payment
By submitting payment for the proposal provided, Client confirms that Client has read, understood, and agreed to these Terms & Conditions in full.Payment serves as Client’s acceptance of this Agreement and authorization for Service Provider to proceed with the project according to the proposal and these Terms & Conditions.
Virtual Christa, LLC
300 Colonial Center Parkway STE 100N
Roswell, Georgia 30076
Email: christa@virtualchrista.com
Phew! That was a lot of legalese and probably took a minute to get through.
Know that by including every detail here, I’m committing to protecting both of us and making sure we have clear expectations from the very beginning.
When you become my client, I don’t just consider you my “client.” From the moment you sign off on your proposal, you become part of the Virtual Christa family.
From here on out, I’ve got your back and will always work with the best interest of you and your business at heart.
Updated May 2026